Legal
Terms of Service
Last updated:
The short version
- You buy sessions. One session is one 50-minute class
- Cancel more than 12 hours ahead and the session comes back
- Nothing auto-renews. We never charge you without you clicking buy
- Unused sessions are refundable within 30 days, no questions
- If a tutor isn't right, we rematch free
1. Who these terms are with
These terms are an agreement between you (the parent or guardian holding the account) and [YOUR REGISTERED COMPANY NAME], [YOUR REGISTERED ADDRESS], trading as Novinity. By creating an account you accept them.
2. Accounts
- You must be 18 or over to hold an account.
- Only a parent or legal guardian may add a child to an account.
- You're responsible for keeping your password to yourself.
- Children do not have accounts and must not be given account access.
3. Classes
A class is a live, one-to-one, 50-minute online session with a Novinity tutor. Classes are not recorded.
- You need a device with a working camera, microphone and internet connection.
- For children under 8, we ask that an adult is within earshot.
- We may end a class early, without refund, if a child or adult behaves abusively toward a tutor.
4. The free trial class
Each family is entitled to one free trial class. No payment details are required. We may decline a second trial to the same household.
5. Credits and payment
- Classes are bought in packs, which become sessions on your account.
- One session books one class, whatever the subject.
- Sessions belong to the family and may be shared between your children.
- Payment is taken by Stripe. We never see or store your card details.
- Prices are in US dollars and include any applicable taxes unless stated.
- Nothing renews automatically. You are never charged without a deliberate purchase.
Credits expire between 3 and 12 months after purchase depending on the pack. We will email you before any sessions expire.
6. Cancelling and rescheduling a class
| When you cancel | What happens |
|---|---|
| More than 12 hours before | Your session is returned automatically |
| Less than 12 hours before | The session is used — the tutor held that time |
| Your child is unwell at short notice | Tell us. We are human about genuine emergencies |
| The tutor cancels, for any reason | Your session is returned in full, and we help you rebook |
7. Refunds
- Unused sessions: refundable in full within 30 days of purchase, on request.
- Used classes: not normally refundable — but if a class genuinely went wrong, tell us and we'll put it right.
- Refunds go back to the card you paid with, usually within 5–10 working days.
8. Changing tutors
If the match isn't working, tell us. We will rematch your child with a different tutor at no cost and with no loss of sessions. We would rather move a child than have them sit through classes that aren't landing.
9. What we promise, and what we don't
We promise to provide classes with competent, checked tutors, and to be honest with you about how your child is doing.
We cannot promise particular grades, exam results or outcomes. Learning depends on the child, their school, their effort and a good deal we don't control. Anyone who guarantees you a grade is selling something.
10. Safeguarding
- All tutors are background-checked before teaching.
- Tutors must not contact children outside a booked class, or exchange personal contact details.
- All communication goes through the parent account.
- Where we have a serious concern for a child's welfare, we will report it to the appropriate authorities.
If anything about a class ever concerns you, email us and we will act the same day.
11. Acceptable use
You agree not to:
- Share your account with another family
- Record a class without our written permission
- Attempt to hire a Novinity tutor privately, off the platform, during your time with us or for 6 months afterwards
- Use the service to harass, abuse or discriminate against anyone
We may suspend or close an account that breaks these rules, refunding any unused sessions.
12. Our liability
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited. Subject to that, our total liability to you is limited to the amount you have paid us in the previous 12 months.
13. Ending the agreement
You may close your account at any time by asking us. We will refund unused sessions bought in the previous 30 days. We may close an account for a serious breach of these terms, or with 30 days' notice for any other reason, refunding unused sessions in full.
14. Changes to these terms
If we change these terms materially, we'll email account holders at least 14 days beforehand. Credits you have already bought keep the terms they were bought under.
15. Law
These terms are governed by the law of [YOUR JURISDICTION], and disputes are subject to the courts of [YOUR JURISDICTION]. If you're a consumer, this doesn't remove any rights you have under the law where you live.
Anything here unclear? Ask us before you buy — we'd rather explain it now than argue about it later.